Delivery Information
Shipping & Delivery
Reliable shipping, transparent delivery times, and clear information for every order.
Shipping Areas and Carriers
We ship throughout Italy and to the main European destinations served by our logistics partners. Orders are handled through trusted express couriers, primarily BRT and UPS, selected for their reliability and efficiency in both domestic and international deliveries.
Order Processing and Delivery Times
Orders are normally processed and dispatched within 24–48 working hours from payment confirmation. For particular items, processing times may extend up to 5 working days.
Orders received after 12:00 on Friday, on Saturdays, Sundays, or public holidays, are taken in charge on the first following working day.
Estimated delivery times from dispatch are generally 24–48 working hours for Italy and 3–7 working days for Europe, depending on the destination country. During peak periods such as Christmas, Black Friday, sales events, or in case of force majeure, delivery times may be longer than usual.
Shipping Rates
| Package Type | Weight Range | Shipping Cost |
| Standard parcels | 1–3 kg | €6.90 |
| Medium parcels | 3–10 kg | €9.90 |
| Bulky parcels | Voluminous items | €15.90 |
The shipping rates shown above are standard rates and apply to the served destinations.
Tracking and Delivery Attempts
Once the order has been dispatched, the customer automatically receives the tracking code by e-mail. The same tracking information is also available inside the customer’s personal account area.
If the courier is unable to deliver because the recipient is absent, a new delivery attempt will be made automatically. If the second attempt is unsuccessful, the parcel will be placed in storage at the courier’s branch or designated collection point.
Damaged, lost parcels and incorrect addresses
In the event of a damaged or lost parcel, the customer must report the issue within 48 hours from delivery, providing photographs of both the parcel and the damaged item. Once the issue has been verified, we will proceed with a refund of the order.
Customers are responsible for entering complete and correct shipping information at checkout. In case of incorrect or incomplete addresses, any additional costs related to storage, return to sender, or reshipment may be charged to the customer. If possible, we may contact the customer before dispatch to confirm unclear delivery details.
Additional Services
Accurate PackagingAll orders are prepared with care to ensure safe handling during transport. |
Insured Shipping on RequestShipping insurance is available only upon customer request and may involve an additional cost depending on the declared value of the goods. |
No Scheduled DeliveryAt present, delivery by appointment is not available. |
Free Pickup at Our LocationCustomers may choose to collect their order directly from our premises, with no shipping charge applied. |
Need more information about shipping or delivery options?
Our team is available to support you before and after your purchase.